Frequently Asked Questions - Elynor Tours
Find clear answers to the most common questions about car rental and Elynor Tours services in Israel.
16 questions found
Contact us by WhatsApp at +972 58 414 04 89, by email at contact@elynortours.com or by phone at +33 1 82 83 67 29.
Please include your dates, age, pickup city, preferred vehicle type and insurance preference.
- Valid passport
- Driving licence valid for more than 2 years
- International credit card in the main driver’s name
Yes, insurance is mandatory. We can offer standard insurance with excess and, depending on the case, a more protective premium option.
- Standard insurance according to the contract
- Zero or reduced excess option on request
- Possible check according to your credit card coverage
The driver usually needs to be at least 21. Some categories require 25 or older, especially premium cars, 7-seaters and larger models.
Yes. One or several additional drivers can be added, sometimes with a daily fee. Every driver must present the required documents.
Yes, these extras should be requested when booking and remain subject to availability.
- Baby seat
- Booster seat
- GPS
- Mobile Wi-Fi depending on agency
Cancellation rules vary by agency, season and rate type. We prioritise flexible options and explain the conditions before confirmation.
Yes, depending on city, timing and availability. Some offices are closed during Shabbat, so this needs to be planned in advance.
Most partners accept international cards, including Visa Premier. Insurance guarantees depend on your bank and card contract.
We negotiate with local partners and compare real conditions: price, excess, mileage, assistance and flexibility. Depending on the dates, savings can be significant.
Depending on the contract, the rental agency provides roadside assistance. In Israel, Yedidim can also help for free in many simple cases outside Shabbat.
- Flat tyre
- Dead battery
- Keys locked in the car
- Simple roadside help
Waze is the most widely used navigation app in Israel and remains very useful for traffic, roadworks and route changes.
- Download Waze before travelling
- Bring a phone holder
- Check travel times during rush hours
Parking depends heavily on curb colours and signs. Always read local signage before leaving the car.
- Blue/white: paid parking
- Red/white: no parking
- Grey: often free, but check the sign
Yes. The Israeli week is different: it starts on Sunday and many businesses close early on Friday before Shabbat.
- Working week often Sunday to Thursday
- Closures Friday afternoon and Saturday
- Fill up before Shabbat if you drive far
- Drink regularly, especially in summer
- Use strong sun protection
- Keep water in the car
- Plan a hat and breaks during heat waves
Route 6 and some tunnels may be billed separately depending on the agency. We check with you whether tolls are included or charged after the rental.